Refund Policy

Our Commitment to You

We at TenetStreams IPTV take pride in the superior quality of our IPTV services. This policy specifies the situations in which refunds can be provided, ensuring a straightforward and just process for our customers.

Refund Eligibility

A full or partial refund may be available to you if the following situations apply:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly adhere to these instructions:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Refund Application

Hi there,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Complete Name]

My Email: [Your Email Associated with Subscription]

Reason for Refund: [Briefly describe your reason here, for example, technical difficulties, double charge, etc.]

Thank you kindly.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

An email notification will be sent to you at every stage. Response durations might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable in the following cases:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Once approved, refunds are handled within 3 business days, though your bank or payment provider may require 5-10 business days to reflect the funds in your account.

Refunds due to a change of mind are usually not offered after the first 7 days. We recommend reviewing our features and asking any questions before subscribing.

Subscriptions are set to auto-renew. If you fail to cancel prior to the renewal date, please get in touch with us promptly. Refunds for renewals are handled on a case-specific basis.