Privacy Policy

Welcome to TenetStreams IPTV. Your personal information and privacy rights are our top priority. For any inquiries or concerns regarding our policies or how we handle your data, please reach out. contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share with us when signing up for our IPTV service, showing interest in learning more about us, our products, or services, or when you get in touch with us.

We collect the following personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we gather or receive is used as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data under these authorized justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when extended storage is mandated or allowed by regulations (including tax, financial, or legal obligations).

5. Cookies & Tracking Technologies

Cookies and comparable tracking tools may be employed to retrieve or save data. These are mainly essential functional cookies needed for proper website and client area functionality. Advertising-related intrusive tracking cookies are not utilized.

6. Third-Party Services

Your information might be disclosed to external vendors, service providers, or agents who carry out tasks for us or represent our interests and need this data to complete their work. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been put in place to safeguard any personal information we process. However, remember that no internet transmission can be completely secure.

8. Your Data Protection Rights

Your geographical location may grant you specific entitlements concerning your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is not designed for individuals below 18 years old. We make no effort to gather personal data from minors under 18.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, feel free to contact us via WhatsApp.