Contact TenetStreams IPTV
Access TenetStreams IPTV Get help with configuration, payments, or channel requests. Our dedicated support is available 24/7 via WhatsApp or send us an email.
WhatsApp Support
The quickest method to contact us. For faster replies, send a WhatsApp message.
Chat on WhatsAppLive Chat
Prefer live chat? Engage via the widget when online. Otherwise, send an email.
Start a RequestHelp & Guides
Visit Installation for guides on configuring devices and resolving issues.
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General Inquiry
Need help with installation, payments, or service? Contact us anytime.
Sales & Billing Assistance
Get advice, adjust plans, or clarify billing concerns.
How Can We Help You?
Pick a section to receive personalized help and quick resources.
Setup & Installation
Detailed instructions for Smart TV, Firestick, Android, iOS, MAG, and other devices.
Billing & Payments
Payment issues, invoices, or receipts? Our checkout process is securely powered by Stripe.
Technical Issues
Questions about buffering, EPG, or the app? We’re here to enhance your setup.
Channel Requests
Need a particular channel or region? Inform us, and we’ll verify if it’s accessible.
Account & Activation
Didn’t get your credentials or activation email? We’ll promptly verify and send it again.
Apps & Compatibility
Get expert advice on the best IPTV apps and optimal configurations for your device.
Frequently Asked Questions
Find quick solutions to frequently asked questions regarding support, setup, billing, and devices.
Kindly provide details about your device, app, plan, and a short description of the issue or request.
Review your spam or junk folder. If it’s still not there, contact us via WhatsApp Right away, we’ll resend it.
Additional connections are offered as add-ons. For specifics, inquire with sales when you message us.
Check out our Installation page for step-by-step guidance on Firestick and other devices.
Take a look at our Refund Policy to learn about eligibility, timelines, and how to submit a refund request.
For Smart TV: Smart IPTV or IPTV Smarters. On Android: TiviMate or IPTV Smarters. For iOS: GSE Smart IPTV or IPTV Smarters.
Use a connection of 30+ Mbps, 5GHz Wi-Fi/Ethernet, enable hardware acceleration, increase buffer size, and close other downloads/streams.
For playlist and EPG updates, utilize the refresh/reload function in your app configuration. Should problems arise, you may need to delete and re-enter your M3U and EPG addresses.
Major credit cards are processed through Stripe.
Absolutely. Renewal settings can be adjusted in your account, or you may reach out to our support team for help.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly